We are committed to providing consumers with a clear and convenient shopping and delivery experience. This Shipping Policy explains order processing, shipping methods, shipping rates, estimated delivery times, tracking, and how shipping exceptions are handled.
1. Shipping Coverage
We currently provide product shipping services to delivery addresses throughout the United States.
Actual shipping services may be affected by the specific delivery address, product dimensions, carrier service coverage, and available shipping options at checkout. Some remote areas or special addresses may not be deliverable. Please refer to the shipping options displayed at checkout or the results confirmed by customer service.
2. Shipping Rates
We charge shipping based on the order amount:
- Orders under $69.99: A flat shipping fee of $7.99 applies.
- Orders of $69.99 or more: Free shipping applies.
When the order amount is exactly $69.99, it qualifies for free shipping.
The final applicable shipping fee will be displayed during checkout. The specific calculation method for the order amount is subject to the actual display on the checkout page.
3. Order Processing Time
Generally, order processing time is 1-3 business days.
Order processing time begins after the order is successfully submitted and necessary payment confirmation is completed. The processing procedure may include payment confirmation, order verification, product picking, packaging, and shipping preparation.
Business days generally do not include weekends or applicable public holidays.
Please note that order processing time and product shipping time are two separate stages. Products enter the shipping stage only after order processing is completed and the products are actually shipped.
4. Shipping Methods and Estimated Delivery Times
We may ship products through the following carriers based on the order destination, product circumstances, and actual logistics arrangements:
- FedEx
- DHL Express
- UPS
The specific carrier and available shipping services are subject to the logistics information corresponding to the order. Not all orders will use the same carrier.
After the product is shipped, the estimated shipping time is 5-8 business days.
Under normal circumstances, order processing and shipping together take approximately 6-11 business days. This time is only an estimate and is not an unconditional guaranteed delivery deadline.
Actual delivery time may be affected by the following factors:
- Weather conditions and natural disasters.
- Weekends, public holidays, or increased logistics volume during peak seasons.
- Carrier operations and transportation network adjustments.
- Remote delivery addresses or special delivery conditions.
- Customs inspection or other necessary clearance procedures.
- Other shipping factors that cannot be reasonably controlled.
If the actual delivery time exceeds the estimated range, please contact us through the contact methods listed in this policy so we can check the order status.
5. Taxes and Customs Clearance
Product prices, checkout amounts, applicable sales tax, import duties, and other customs clearance fees may belong to different fee categories.
Applicable sales tax and other checkout fees will be handled based on the actual order circumstances and the display on the checkout page.
For orders involving cross-border shipping, we have arranged for logistics suppliers to handle applicable customs clearance procedures. The specific customs clearance process and the method of bearing related fees may depend on the order's shipping arrangements, destination, and applicable regulations.
We will not promise without confirmation that all sales tax, import duties, customs clearance service fees, or other government charges for all orders are included in the product price.
If a specific order has applicable fees that the consumer needs to pay separately, this should be explained based on the actual shipping arrangements and applicable law. If you have questions about taxes or customs clearance fees involved in an order, please contact us to confirm before purchasing.
6. Order Tracking
After an order is shipped, you will usually receive a shipping notification email containing logistics tracking information.
Depending on actual logistics arrangements, tracking information may include:
- Logistics carrier name.
- Logistics tracking number.
- Available logistics inquiry page or link.
Please note that tracking information may take some time to appear or update in the carrier's system.
If you do not receive a shipping notification, the tracking number cannot be queried, or the logistics status has not updated for a long time, please contact us by email or phone and provide your order number so we can assist with verification.
7. Delivery Delays
The estimated shipping time after dispatch is 5-8 business days. If the product has still not been delivered beyond the estimated shipping time, please contact us to check the latest delivery status.
To facilitate verification, please provide the following information as much as possible:
- Order number.
- Logistics tracking number, if available.
- Latest logistics status.
- Other information helpful for investigating the delivery situation.
We will assist within a reasonable scope in checking shipping progress, contacting the relevant carrier, and providing follow-up handling suggestions.
Some delays may be caused by weather, carrier operations, customs clearance, or other shipping factors, so the actual resolution time may vary. We will not exclude consumers' statutory rights to a refund, order cancellation, or other related rights due to a delivery delay.
8. Delivery Address and Delivery Responsibility
When placing an order, please ensure that the delivery address provided is complete, accurate, and able to receive delivery normally, including recipient name, street address, city, state, postal code, and necessary contact information.
8.1 Address Changes
If you discover an address error before the order is shipped, please contact us as soon as possible.
Whether an address change is possible depends on order processing progress and the relevant carrier's operational restrictions. After an order is shipped, an address change may not be possible or may require carrier confirmation.
We cannot guarantee that all address change requests will be successfully processed.
8.2 Delivery Exceptions
If a delivery exception occurs due to an incorrect address, incomplete address, inability to contact the recipient, or other reasons, we will assist based on the specific circumstances, carrier investigation results, and applicable law.
Where necessary, you may need to cooperate by confirming the address, providing supplementary information, or coordinating redelivery.
We will not automatically exclude consumers' rights under law solely because an order is marked as shipped, delivered, or left at a specified location.
9. Damaged, Lost, or Incorrect Products
If the product you received was damaged in transit, is missing, does not match the order, or has not been delivered for a long time, please contact us as soon as possible so we can verify and assist.
9.1 Products Damaged During Shipping
If the product or packaging is damaged during shipping, please contact us by email and provide as much of the following as possible:
- Order number.
- Photos of the damaged product.
- Photos of the outer packaging and shipping packaging.
- A brief description of the damage.
Relevant photos and information help us verify the situation and contact the carrier for investigation.
For verified eligible transit damage, we will provide a reasonable solution based on the specific circumstances, the applicable Return and Refund Policy, and relevant legal requirements. Eligible returns due to quality issues or transit damage will not be subject to unreasonable return fees charged to consumers.
9.2 Lost or Long-Delayed Products
If logistics information shows a shipping exception, has not updated for a long time, or the product may be lost in transit, please contact us to inquire.
We will assist within a reasonable scope in checking logistics records, contacting the carrier, and verifying delivery status.
For orders confirmed as lost or unable to be reasonably delivered, we will provide an appropriate solution based on the actual circumstances and applicable law, including reshipment or refund where applicable.
The specific handling method will be determined based on the order circumstances, investigation results, and applicable law.
9.3 Receiving Incorrect or Missing Products
If the product you received does not match the order, or a product is missing from the order, please contact us as soon as possible and provide the order number and relevant product information.
We will verify the order and delivery records and assist in resolving the issue based on the actual circumstances and applicable policy.
10. Contact Us
If you have any questions about shipping fees, order processing, shipping progress, logistics tracking, or delivery exceptions, please contact us through the following methods.
Address: 1338 Alcazar St SE, Palm Bay, FL 32909, US
Email: team@jasrelae.com
Phone: +1 (321) 846-3917
Customer service hours: Monday to Friday, 9:00 AM to 6:00 PM (Eastern Time)
When contacting us, please provide your order number and relevant logistics information as much as possible so we can assist you more efficiently.